Zendesk vs Gorgias
Both sit in customer support. Here is how they differ on the things you can actually check.
Zendesk
zendesk.com
Omnichannel ticketing across email, chat, voice and social with heavy reporting, routing and SLA tooling. The default for larger support organisations.
Customer Support
Visit ZendeskGorgias
gorgias.com
Support tool for e-commerce that shows order data, refunds and subscription state inside the ticket, with automation for repetitive order questions.
Customer Support
Visit Gorgias| Zendesk | Gorgias | |
|---|---|---|
| Entry price | $19/mo | $10/mo |
| Pricing model | Free trial | Free trial |
| Free plan | No | No |
| Category | Customer Support | Customer Support |
| Around since | 2007 | 2015 |
Prices are indicative entry-tier figures, not verified quotes. Both vendors change pricing without notice.