Intercom
intercom.com
Messenger-first support with an AI agent
from $19/moFree trial
Zendesk
The ticketing incumbent
Free trialCustomer SupportSince 2007
from $19/moVisit zendesk.com
What Zendesk is
Omnichannel ticketing across email, chat, voice and social with heavy reporting, routing and SLA tooling. The default for larger support organisations.
What Zendesk has cost
We have read this pricing page 14 times since Feb 2021, including archived copies of it. Each figure below was pulled from the page itself, not from a summary of it.
- $49/mo*Feb 2021 – Jan 2023 · Suite Team · 5 readings · archived page
- $69/moJan 2024 – Jul 2025 · Suite Team · 4 readings · archived page
- $19/mo*Jan 2026 · 1 reading · archived page
- $19/mo*Jul 2026 · Support Team · 1 reading · archived page
- $19†Aug 2026 · Support Team · 1 reading · source
- $19/mo*Aug 2026 – Sept 2026 · Support Team · 2 readings · source
* That reading is the effective monthly cost when paying for a year up front, which is what the page published at the time.
† The page showed this figure beside a monthly/annual switch and did not say which one it belonged to, so we publish the number without claiming a billing period. Readings like this are shown but never compared, which is why they never produce a price change.
Gaps are ours, not the vendor's: where a capture was unreadable, or the price could not be tied to a plan at all, no reading was recorded rather than a guess. See every price change we can stand behind.
People use it to
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Trial length and card requirement are set by the vendor.
Zendesk alternatives
Other tools in customer support that cover similar ground. Full comparison.
Freshdesk
freshworks.com
Ticketing with a real free plan
from $19/moFree plan
Help Scout
helpscout.com
Support that feels like ordinary email
from $25/moFree trial
Where Zendesk sits on price
Entry prices across Customer Support, cheapest first.
- Gorgias$10
- Zendesk$19
- Intercom$19
- Freshdesk$19
- Chatwoot$19
- Tidio$24.17
- Help Scout$25
- Front$25
- Chattering$29
- Crisp$45
10 of these 10 prices were read from the vendor's own pricing page. The median is taken across the 9 verified prices in Customer Support.
Zendesk pricing questions
- How much does Zendesk cost?
- Zendesk starts at $19 a month on its Support Team plan, billed annually. That figure was read from zendesk.com's own pricing page on 21 September 2026.
- Does Zendesk have a free plan?
- No ongoing free plan. Zendesk offers a free trial, after which a paid plan is required.
- What is Zendesk used for?
- Omnichannel ticketing across email, chat, voice and social with heavy reporting, routing and SLA tooling. The default for larger support organisations. People mainly use it to manage support tickets, build a help centre, route conversations.
- What are the best alternatives to Zendesk?
- The closest alternatives in the same category are Intercom, Freshdesk, Help Scout, Front. Freshdesk publishes a free plan.