Zendesk
zendesk.com
The ticketing incumbent
from $19/moFree trial
Help Scout
Support that feels like ordinary email
Free trialCustomer SupportSince 2011
from $50/moVisit helpscout.com
What Help Scout is
Shared inbox with no ticket numbers exposed to customers, plus docs and in-app messaging. Long favoured by teams who want support to feel personal.
People use it to
Current offers
Free trial
Free trial available
Trial length and card requirement are set by the vendor.
Help Scout alternatives
Other tools in customer support that cover similar ground. Full comparison.