Zendesk
zendesk.com
The ticketing incumbent
A help desk whose AI agent answers from your own content and hands off with a reason
Help desk software with one shared inbox for live chat, email, WhatsApp, Telegram, Microsoft Teams and 8 more channels, plus a help center in 16 languages, reports, CSAT surveys and a mobile app. Its AI agent, Fynn, reads your website, help center and documents and answers from what is written there; anything that is not written down goes to your team with the reason, and an AI copilot helps agents in the inbox. Data is hosted in the EU. The free Hacker plan covers 1 agent and 100 conversations a month. Startup is $4 per agent a month, Business $8 and Enterprise $12 with single sign-on, SLA policies, audit logs and the REST API, each 20% less billed yearly. Plans include 10 to 300 AI conversations a month, and extra ones cost $0.07 to $0.03 each. It is made by Neltacore, LLC in the United States.
Free plan, no card required
Ongoing free tier published by the vendor. Limits vary by plan.
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Entry prices across Customer Support, cheapest first.
12 of these 13 prices were read from the vendor's own pricing page; the rest are marked * and are indicative. The median is taken across the 12 verified prices in Customer Support. 1 more tool in this category prices only in another currency and is not plotted. 1 more tool in this category has no monthly price and is not plotted. Showing the 10 cheapest.