Deskwoot vs Freshdesk
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: Deskwoot starts $15 a month cheaper than Freshdesk ($4 against $19, 79% less). Where a price could not be read from the vendor's page it is marked indicative below.
Deskwoot
deskwoot.com
Help desk software with one shared inbox for live chat, email, WhatsApp, Telegram, Microsoft Teams and 8 more channels, plus a help center in 16 languages, reports, CSAT surveys and a mobile app. Its AI agent, Fynn, reads your website, help center and documents and answers from what is written there; anything that is not written down goes to your team with the reason, and an AI copilot helps agents in the inbox. Data is hosted in the EU. The free Hacker plan covers 1 agent and 100 conversations a month. Startup is $4 per agent a month, Business $8 and Enterprise $12 with single sign-on, SLA policies, audit logs and the REST API, each 20% less billed yearly. Plans include 10 to 300 AI conversations a month, and extra ones cost $0.07 to $0.03 each. It is made by Neltacore, LLC in the United States.
Freshdesk
freshworks.com
Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a 14-day free trial before the paid Growth, Pro and Enterprise plans.
| Deskwoot | Freshdesk | |
|---|---|---|
| Entry price | $4/mo | $19/mo |
| Entry plan | — | Growth |
| Paid annually | — | $19/mo |
| Price checked | not verified | 19 Oct 2026 |
| Pricing model | Free plan | Free trial |
| Free plan | Yes | No |
| Category | Customer Support | Customer Support |
| Around since | — | 2010 |
1 of these 2 prices were read from the vendor's own pricing page, most recently on 19 Oct 2026; the rest are indicative. Entry tier only — vendors change pricing without notice.
Deskwoot vs Freshdesk, answered
- Is Deskwoot cheaper than Freshdesk?
- Yes. Deskwoot starts at $4 a month against Freshdesk's $19, 79% less. Freshdesk's figure is its annual rate — the vendor publishes no month-to-month price we could read.
- Do Deskwoot or Freshdesk have a free plan?
- Deskwoot publishes an ongoing free plan; Freshdesk does not.
- What is the difference between Deskwoot and Freshdesk?
- Deskwoot: Help desk software with one shared inbox for live chat, email, WhatsApp, Telegram, Microsoft Teams and 8 more channels, plus a help center in 16 languages, reports, CSAT surveys and a mobile app. Its AI agent, Fynn, reads your website, help center and documents and answers from what is written there; anything that is not written down goes to your team with the reason, and an AI copilot helps agents in the inbox. Data is hosted in the EU. The free Hacker plan covers 1 agent and 100 conversations a month. Startup is $4 per agent a month, Business $8 and Enterprise $12 with single sign-on, SLA policies, audit logs and the REST API, each 20% less billed yearly. Plans include 10 to 300 AI conversations a month, and extra ones cost $0.07 to $0.03 each. It is made by Neltacore, LLC in the United States. Freshdesk: Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a 14-day free trial before the paid Growth, Pro and Enterprise plans.
