Zendesk vs Freshdesk
Both sit in customer support. Here is how they differ on the things you can actually check.
Zendesk
zendesk.com
Omnichannel ticketing across email, chat, voice and social with heavy reporting, routing and SLA tooling. The default for larger support organisations.
Customer Support
Visit ZendeskFreshdesk
freshworks.com
Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a free tier that covers small teams properly.
Free planCustomer Support
Visit Freshdesk| Zendesk | Freshdesk | |
|---|---|---|
| Entry price | $19/mo | $15/mo |
| Pricing model | Free trial | Free plan |
| Free plan | No | Yes |
| Category | Customer Support | Customer Support |
| Around since | 2007 | 2010 |
Prices are indicative entry-tier figures, not verified quotes. Both vendors change pricing without notice.