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Zendesk vs Freshdesk
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: both start at the same $19 a month — Zendesk on Support Team, Freshdesk on Growth. Both figures were read from the vendors' own pricing pages on the dates shown below.
Zendesk
zendesk.com
Omnichannel ticketing across email, chat, voice and social with heavy reporting, routing and SLA tooling. The default for larger support organisations.
Customer Support
Visit ZendeskFreshdesk
freshworks.com
Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a free tier that covers small teams properly.
Free planCustomer Support
Visit Freshdesk| Zendesk | Freshdesk | |
|---|---|---|
| Entry price | $19/mo | $19/mo |
| Entry plan | Support Team | Growth |
| Paid annually | $19/mo | $19/mo |
| Price checked | 21 Sept 2026 | 21 Sept 2026 |
| Pricing model | Free trial | Free plan |
| Free plan | No | Yes |
| Category | Customer Support | Customer Support |
| Around since | 2007 | 2010 |
Every price here was read from the vendor's own pricing page, most recently on 21 Sept 2026. Entry tier only — vendors change pricing without notice.
Zendesk vs Freshdesk, answered
- Is Zendesk cheaper than Freshdesk?
- Neither. Both start at $19 a month at the entry tier.
- Do Zendesk or Freshdesk have a free plan?
- Freshdesk publishes an ongoing free plan; Zendesk does not.
- What is the difference between Zendesk and Freshdesk?
- Zendesk: Omnichannel ticketing across email, chat, voice and social with heavy reporting, routing and SLA tooling. The default for larger support organisations. Freshdesk: Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a free tier that covers small teams properly.
