Zendesk
zendesk.com
The ticketing incumbent
from $19/moFree trial
Freshdesk
Ticketing with a real free plan
Free plan availableCustomer SupportSince 2010
from $19/moVisit freshworks.com
What Freshdesk is
Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a free tier that covers small teams properly.
What Freshdesk has cost
We have read this pricing page 12 times since Dec 2022, including archived copies of it. Each figure below was pulled from the page itself, not from a summary of it.
- $18/moDec 2022 – Jan 2024 · Growth · 4 readings · archived page
- $15/mo*Jul 2024 – Jul 2025 · Growth · 3 readings · archived page
- $19/mo*Jan 2026 – Sept 2026 · Growth · 5 readings · archived page
The Growth plan moved from $15 to $19 (+26.7%) somewhere between Jul 2025 and Jan 2026 — we read it at both ends and cannot narrow it further.
* That reading is the effective monthly cost when paying for a year up front, which is what the page published at the time.
Gaps are ours, not the vendor's: where a capture was unreadable, or the price could not be tied to a plan at all, no reading was recorded rather than a guess. See every price change we can stand behind.
People use it to
Current offers
Free plan
Free plan, no card required
Ongoing free tier published by the vendor. Limits vary by plan.
Freshdesk alternatives
Other tools in customer support that cover similar ground. Full comparison.
Intercom
intercom.com
Messenger-first support with an AI agent
from $19/moFree trial
Help Scout
helpscout.com
Support that feels like ordinary email
from $25/moFree trial
Where Freshdesk sits on price
Entry prices across Customer Support, cheapest first.
- Gorgias$10
- Zendesk$19
- Intercom$19
- Freshdesk$19
- Chatwoot$19
- Tidio$24.17
- Help Scout$25
- Front$25
- Chattering$29
- Crisp$45
10 of these 10 prices were read from the vendor's own pricing page. The median is taken across the 9 verified prices in Customer Support.
Freshdesk pricing questions
- How much does Freshdesk cost?
- Freshdesk starts at $19 a month on its Growth plan, billed annually. That figure was read from freshworks.com's own pricing page on 21 September 2026.
- Does Freshdesk have a free plan?
- Yes. Freshdesk publishes an ongoing free tier — not a countdown trial. Limits vary by plan, so check what the free tier covers before you commit.
- What is Freshdesk used for?
- Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a free tier that covers small teams properly. People mainly use it to manage support tickets, build a help centre.
- What are the best alternatives to Freshdesk?
- The closest alternatives in the same category are Zendesk, Intercom, Help Scout, Front.