vs
Crisp vs Freshdesk
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: Freshdesk starts $26 a month cheaper than Crisp ($19 against $45, 58% less) on its Growth tier. Both figures were read from the vendors' own pricing pages on the dates shown below.
Crisp
crisp.chat
Live chat, chatbot, help centre and shared inbox on flat per-workspace pricing rather than per seat — good economics for small teams.
Free planCustomer Support
Visit CrispFreshdesk
freshworks.com
Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a free tier that covers small teams properly.
Free planCustomer Support
Visit Freshdesk| Crisp | Freshdesk | |
|---|---|---|
| Entry price | $45/mo | $19/mo |
| Entry plan | Mini | Growth |
| Paid annually | — | $19/mo |
| Price checked | 21 Sept 2026 | 21 Sept 2026 |
| Pricing model | Free plan | Free plan |
| Free plan | Yes | Yes |
| Category | Customer Support | Customer Support |
| Around since | 2015 | 2010 |
Every price here was read from the vendor's own pricing page, most recently on 21 Sept 2026. Entry tier only — vendors change pricing without notice.
Crisp vs Freshdesk, answered
- Is Crisp cheaper than Freshdesk?
- No — Freshdesk is the cheaper entry point, at $19 a month against Crisp's $45, 58% less. Freshdesk's figure is its annual rate — the vendor publishes no month-to-month price we could read.
- Do Crisp or Freshdesk have a free plan?
- Both do. Crisp and Freshdesk each publish an ongoing free tier rather than a time-limited trial.
- What is the difference between Crisp and Freshdesk?
- Crisp: Live chat, chatbot, help centre and shared inbox on flat per-workspace pricing rather than per seat — good economics for small teams. Freshdesk: Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a free tier that covers small teams properly.
