Crisp vs Intercom
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: Intercom starts $26 a month cheaper than Crisp ($19 against $45, 58% less) on its Essential tier. Both figures were read from the vendors' own pricing pages on the dates shown below.
Crisp
crisp.chat
Live chat, chatbot, help centre and shared inbox on flat per-workspace pricing rather than per seat — good economics for small teams.
Intercom
intercom.com
Live chat, help centre, product tours and Fin — an AI agent that resolves a large share of conversations before a human sees them. Priced per seat plus per resolution.
| Crisp | Intercom | |
|---|---|---|
| Entry price | $45/mo | $19/mo |
| Entry plan | Mini | Essential |
| Paid annually | — | $19/mo |
| Price checked | 21 Sept 2026 | 21 Sept 2026 |
| Pricing model | Free plan | Free trial |
| Free plan | Yes | No |
| Category | Customer Support | Customer Support |
| Around since | 2015 | 2011 |
Every price here was read from the vendor's own pricing page, most recently on 21 Sept 2026. Entry tier only — vendors change pricing without notice.
Crisp vs Intercom, answered
- Is Crisp cheaper than Intercom?
- No — Intercom is the cheaper entry point, at $19 a month against Crisp's $45, 58% less. Intercom's figure is its annual rate — the vendor publishes no month-to-month price we could read.
- Do Crisp or Intercom have a free plan?
- Crisp publishes an ongoing free plan; Intercom does not.
- What is the difference between Crisp and Intercom?
- Crisp: Live chat, chatbot, help centre and shared inbox on flat per-workspace pricing rather than per seat — good economics for small teams. Intercom: Live chat, help centre, product tours and Fin — an AI agent that resolves a large share of conversations before a human sees them. Priced per seat plus per resolution.
