Help Scout vs Intercom
Both sit in customer support. Here is how they differ on the things you can actually check.
Help Scout
helpscout.com
Shared inbox with no ticket numbers exposed to customers, plus docs and in-app messaging. Long favoured by teams who want support to feel personal.
Customer Support
Visit Help ScoutIntercom
intercom.com
Live chat, help centre, product tours and Fin — an AI agent that resolves a large share of conversations before a human sees them. Priced per seat plus per resolution.
Customer Support
Visit Intercom| Help Scout | Intercom | |
|---|---|---|
| Entry price | $50/mo | $29/mo |
| Pricing model | Free trial | Free trial |
| Free plan | No | No |
| Category | Customer Support | Customer Support |
| Around since | 2011 | 2011 |
Prices are indicative entry-tier figures, not verified quotes. Both vendors change pricing without notice.