Zendesk vs Help Scout
Both sit in customer support. Here is how they differ on the things you can actually check.
Zendesk
zendesk.com
Omnichannel ticketing across email, chat, voice and social with heavy reporting, routing and SLA tooling. The default for larger support organisations.
Customer Support
Visit ZendeskHelp Scout
helpscout.com
Shared inbox with no ticket numbers exposed to customers, plus docs and in-app messaging. Long favoured by teams who want support to feel personal.
Customer Support
Visit Help Scout| Zendesk | Help Scout | |
|---|---|---|
| Entry price | $19/mo | $50/mo |
| Pricing model | Free trial | Free trial |
| Free plan | No | No |
| Category | Customer Support | Customer Support |
| Around since | 2007 | 2011 |
Prices are indicative entry-tier figures, not verified quotes. Both vendors change pricing without notice.