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Crisp vs Zendesk
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: Zendesk starts $26 a month cheaper than Crisp ($19 against $45, 58% less) on its Support Team tier. Both figures were read from the vendors' own pricing pages on the dates shown below.
Crisp
crisp.chat
Live chat, chatbot, help centre and shared inbox on flat per-workspace pricing rather than per seat — good economics for small teams.
Free planCustomer Support
Visit CrispZendesk
zendesk.com
Omnichannel ticketing across email, chat, voice and social with heavy reporting, routing and SLA tooling. The default for larger support organisations.
Customer Support
Visit Zendesk| Crisp | Zendesk | |
|---|---|---|
| Entry price | $45/mo | $19/mo |
| Entry plan | Mini | Support Team |
| Paid annually | — | $19/mo |
| Price checked | 21 Sept 2026 | 21 Sept 2026 |
| Pricing model | Free plan | Free trial |
| Free plan | Yes | No |
| Category | Customer Support | Customer Support |
| Around since | 2015 | 2007 |
Every price here was read from the vendor's own pricing page, most recently on 21 Sept 2026. Entry tier only — vendors change pricing without notice.
Crisp vs Zendesk, answered
- Is Crisp cheaper than Zendesk?
- No — Zendesk is the cheaper entry point, at $19 a month against Crisp's $45, 58% less. Zendesk's figure is its annual rate — the vendor publishes no month-to-month price we could read.
- Do Crisp or Zendesk have a free plan?
- Crisp publishes an ongoing free plan; Zendesk does not.
- What is the difference between Crisp and Zendesk?
- Crisp: Live chat, chatbot, help centre and shared inbox on flat per-workspace pricing rather than per seat — good economics for small teams. Zendesk: Omnichannel ticketing across email, chat, voice and social with heavy reporting, routing and SLA tooling. The default for larger support organisations.
