Zendesk alternatives
Zendesk is the ticketing incumbent. These are the other customer support tools in the index, with what each one charges.
3 with a free plan1 start cheaper
| Tool | What it is | Pricing | Free plan |
|---|---|---|---|
| Zendeskthe one you asked about | The ticketing incumbent | from $19/mo | No |
| Intercomintercom.com | Messenger-first support with an AI agent | from $19/mo | Free trial |
| Freshdeskfreshworks.com | Ticketing with a real free plan | from $19/mo | Yes |
| Help Scouthelpscout.com | Support that feels like ordinary email | from $25/mo | Free trial |
| Frontfront.com | Shared inboxes for whole companies | from $25/mo | Free trial |
| Chatteringchattering.ai | AI support and sales agent trained on your own content | from $29/mo | Free trial |
| Crispcrisp.chat | Shared inbox and chat at a flat price | from $45/mo | Yes |
| Gorgiasgorgias.com | Help desk wired into your storefront | from $10/mo | Free trial |
| Chatwootchatwoot.com | Open-source support inbox you can self-host | from $19/mo | Yes |
Every price here was read from the vendor's own pricing page, most recently on 21 Sept 2026. Entry tier only — vendors change pricing without notice.
- Gorgias$10
- Zendesk$19
- Intercom$19
- Freshdesk$19
- Chatwoot$19
- Help Scout$25
- Front$25
- Chattering$29
- Crisp$45
9 of these 9 prices were read from the vendor's own pricing page. The median is across these 9, not the whole category.
Switching from Zendesk
- What is the cheapest alternative to Zendesk?
- Of the 8 alternatives here that publish an entry price, Gorgias is the lowest at $10 a month. That is $9 a month less than Zendesk's $19.
- Is there a free alternative to Zendesk?
- 3 of these publish an ongoing free plan: Freshdesk, Crisp, Chatwoot. A free plan is not a trial — it stays free, with limits set by the vendor.
- What can I use instead of Zendesk?
- The closest matches in the index are Intercom, Freshdesk, Help Scout, Front, Chattering. They sit in the same category and cover overlapping ground; the table above puts each one's entry price beside Zendesk's.
Head to head
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