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Tidio vs Zendesk
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: Zendesk starts $5.17 a month cheaper than Tidio ($19 against $24.17, 21% less) on its Support Team tier. Both figures were read from the vendors' own pricing pages on the dates shown below.
Tidio
tidio.com
Live chat with a visual chatbot builder and an AI agent, packaged for e-commerce and small service businesses.
Free planCustomer Support
Visit TidioZendesk
zendesk.com
Omnichannel ticketing across email, chat, voice and social with heavy reporting, routing and SLA tooling. The default for larger support organisations.
Customer Support
Visit Zendesk| Tidio | Zendesk | |
|---|---|---|
| Entry price | $24.17/mo | $19/mo |
| Entry plan | Starter | Support Team |
| Paid annually | $24.17/mo | $19/mo |
| Price checked | 21 Sept 2026 | 21 Sept 2026 |
| Pricing model | Free plan | Free trial |
| Free plan | Yes | No |
| Category | Customer Support | Customer Support |
| Around since | 2013 | 2007 |
Every price here was read from the vendor's own pricing page, most recently on 21 Sept 2026. Entry tier only — vendors change pricing without notice.
Tidio vs Zendesk, answered
- Is Tidio cheaper than Zendesk?
- No — Zendesk is the cheaper entry point, at $19 a month against Tidio's $24.17, 21% less. Zendesk's figure is its annual rate — the vendor publishes no month-to-month price we could read.
- Do Tidio or Zendesk have a free plan?
- Tidio publishes an ongoing free plan; Zendesk does not.
- What is the difference between Tidio and Zendesk?
- Tidio: Live chat with a visual chatbot builder and an AI agent, packaged for e-commerce and small service businesses. Zendesk: Omnichannel ticketing across email, chat, voice and social with heavy reporting, routing and SLA tooling. The default for larger support organisations.
