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Tidio vs Help Scout
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: Tidio starts $0.83 a month cheaper than Help Scout ($24.17 against $25) on its Starter tier. Both figures were read from the vendors' own pricing pages on the dates shown below.
Tidio
tidio.com
Live chat with a visual chatbot builder and an AI agent, packaged for e-commerce and small service businesses.
Free planCustomer Support
Visit TidioHelp Scout
helpscout.com
Shared inbox with no ticket numbers exposed to customers, plus docs and in-app messaging. Long favoured by teams who want support to feel personal.
Customer Support
Visit Help Scout| Tidio | Help Scout | |
|---|---|---|
| Entry price | $24.17/mo | $25/mo |
| Entry plan | Starter | Standard |
| Paid annually | $24.17/mo | — |
| Price checked | 21 Sept 2026 | 21 Sept 2026 |
| Pricing model | Free plan | Free trial |
| Free plan | Yes | No |
| Category | Customer Support | Customer Support |
| Around since | 2013 | 2011 |
Every price here was read from the vendor's own pricing page, most recently on 21 Sept 2026. Entry tier only — vendors change pricing without notice.
Tidio vs Help Scout, answered
- Is Tidio cheaper than Help Scout?
- Yes. Tidio starts at $24.17 a month against Help Scout's $25.
- Do Tidio or Help Scout have a free plan?
- Tidio publishes an ongoing free plan; Help Scout does not.
- What is the difference between Tidio and Help Scout?
- Tidio: Live chat with a visual chatbot builder and an AI agent, packaged for e-commerce and small service businesses. Help Scout: Shared inbox with no ticket numbers exposed to customers, plus docs and in-app messaging. Long favoured by teams who want support to feel personal.
