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Tidio vs Freshdesk
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: Freshdesk starts $5.17 a month cheaper than Tidio ($19 against $24.17, 21% less) on its Growth tier. Both figures were read from the vendors' own pricing pages on the dates shown below.
Tidio
tidio.com
Live chat with a visual chatbot builder and an AI agent, packaged for e-commerce and small service businesses.
Free planCustomer Support
Visit TidioFreshdesk
freshworks.com
Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a free tier that covers small teams properly.
Free planCustomer Support
Visit Freshdesk| Tidio | Freshdesk | |
|---|---|---|
| Entry price | $24.17/mo | $19/mo |
| Entry plan | Starter | Growth |
| Paid annually | $24.17/mo | $19/mo |
| Price checked | 21 Sept 2026 | 21 Sept 2026 |
| Pricing model | Free plan | Free plan |
| Free plan | Yes | Yes |
| Category | Customer Support | Customer Support |
| Around since | 2013 | 2010 |
Every price here was read from the vendor's own pricing page, most recently on 21 Sept 2026. Entry tier only — vendors change pricing without notice.
Tidio vs Freshdesk, answered
- Is Tidio cheaper than Freshdesk?
- No — Freshdesk is the cheaper entry point, at $19 a month against Tidio's $24.17, 21% less. Freshdesk's figure is its annual rate — the vendor publishes no month-to-month price we could read.
- Do Tidio or Freshdesk have a free plan?
- Both do. Tidio and Freshdesk each publish an ongoing free tier rather than a time-limited trial.
- What is the difference between Tidio and Freshdesk?
- Tidio: Live chat with a visual chatbot builder and an AI agent, packaged for e-commerce and small service businesses. Freshdesk: Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a free tier that covers small teams properly.
