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Tidio vs Intercom
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: Intercom starts $5.17 a month cheaper than Tidio ($19 against $24.17, 21% less) on its Essential tier. Both figures were read from the vendors' own pricing pages on the dates shown below.
Tidio
tidio.com
Live chat with a visual chatbot builder and an AI agent, packaged for e-commerce and small service businesses.
Free planCustomer Support
Visit TidioIntercom
intercom.com
Live chat, help centre, product tours and Fin — an AI agent that resolves a large share of conversations before a human sees them. Priced per seat plus per resolution.
Customer Support
Visit Intercom| Tidio | Intercom | |
|---|---|---|
| Entry price | $24.17/mo | $19/mo |
| Entry plan | Starter | Essential |
| Paid annually | $24.17/mo | $19/mo |
| Price checked | 21 Sept 2026 | 21 Sept 2026 |
| Pricing model | Free plan | Free trial |
| Free plan | Yes | No |
| Category | Customer Support | Customer Support |
| Around since | 2013 | 2011 |
Every price here was read from the vendor's own pricing page, most recently on 21 Sept 2026. Entry tier only — vendors change pricing without notice.
Tidio vs Intercom, answered
- Is Tidio cheaper than Intercom?
- No — Intercom is the cheaper entry point, at $19 a month against Tidio's $24.17, 21% less. Intercom's figure is its annual rate — the vendor publishes no month-to-month price we could read.
- Do Tidio or Intercom have a free plan?
- Tidio publishes an ongoing free plan; Intercom does not.
- What is the difference between Tidio and Intercom?
- Tidio: Live chat with a visual chatbot builder and an AI agent, packaged for e-commerce and small service businesses. Intercom: Live chat, help centre, product tours and Fin — an AI agent that resolves a large share of conversations before a human sees them. Priced per seat plus per resolution.
