Freshdesk vs Intercom
Both sit in customer support. Here is how they differ on the things you can actually check.
Freshdesk
freshworks.com
Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a free tier that covers small teams properly.
Free planCustomer Support
Visit FreshdeskIntercom
intercom.com
Live chat, help centre, product tours and Fin — an AI agent that resolves a large share of conversations before a human sees them. Priced per seat plus per resolution.
Customer Support
Visit Intercom| Freshdesk | Intercom | |
|---|---|---|
| Entry price | $15/mo | $29/mo |
| Pricing model | Free plan | Free trial |
| Free plan | Yes | No |
| Category | Customer Support | Customer Support |
| Around since | 2010 | 2011 |
Prices are indicative entry-tier figures, not verified quotes. Both vendors change pricing without notice.