Freshdesk vs Help Scout
Both sit in customer support. Here is how they differ on the things you can actually check.
Freshdesk
freshworks.com
Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a free tier that covers small teams properly.
Free planCustomer Support
Visit FreshdeskHelp Scout
helpscout.com
Shared inbox with no ticket numbers exposed to customers, plus docs and in-app messaging. Long favoured by teams who want support to feel personal.
Customer Support
Visit Help Scout| Freshdesk | Help Scout | |
|---|---|---|
| Entry price | $15/mo | $50/mo |
| Pricing model | Free plan | Free trial |
| Free plan | Yes | No |
| Category | Customer Support | Customer Support |
| Around since | 2010 | 2011 |
Prices are indicative entry-tier figures, not verified quotes. Both vendors change pricing without notice.