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Freshdesk vs Help Scout
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: Freshdesk starts $6 a month cheaper than Help Scout ($19 against $25, 24% less) on its Growth tier. Both figures were read from the vendors' own pricing pages on the dates shown below.
Freshdesk
freshworks.com
Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a free tier that covers small teams properly.
Free planCustomer Support
Visit FreshdeskHelp Scout
helpscout.com
Shared inbox with no ticket numbers exposed to customers, plus docs and in-app messaging. Long favoured by teams who want support to feel personal.
Customer Support
Visit Help Scout| Freshdesk | Help Scout | |
|---|---|---|
| Entry price | $19/mo | $25/mo |
| Entry plan | Growth | Standard |
| Paid annually | $19/mo | — |
| Price checked | 21 Sept 2026 | 21 Sept 2026 |
| Pricing model | Free plan | Free trial |
| Free plan | Yes | No |
| Category | Customer Support | Customer Support |
| Around since | 2010 | 2011 |
Every price here was read from the vendor's own pricing page, most recently on 21 Sept 2026. Entry tier only — vendors change pricing without notice.
Freshdesk vs Help Scout, answered
- Is Freshdesk cheaper than Help Scout?
- Yes. Freshdesk starts at $19 a month against Help Scout's $25, 24% less. Freshdesk's figure is its annual rate — the vendor publishes no month-to-month price we could read.
- Do Freshdesk or Help Scout have a free plan?
- Freshdesk publishes an ongoing free plan; Help Scout does not.
- What is the difference between Freshdesk and Help Scout?
- Freshdesk: Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a free tier that covers small teams properly. Help Scout: Shared inbox with no ticket numbers exposed to customers, plus docs and in-app messaging. Long favoured by teams who want support to feel personal.
