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Help Scout vs Crisp
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: Help Scout starts $20 a month cheaper than Crisp ($25 against $45, 44% less) on its Standard tier. Both figures were read from the vendors' own pricing pages on the dates shown below.
Help Scout
helpscout.com
Shared inbox with no ticket numbers exposed to customers, plus docs and in-app messaging. Long favoured by teams who want support to feel personal.
Customer Support
Visit Help ScoutCrisp
crisp.chat
Live chat, chatbot, help centre and shared inbox on flat per-workspace pricing rather than per seat — good economics for small teams.
Free planCustomer Support
Visit Crisp| Help Scout | Crisp | |
|---|---|---|
| Entry price | $25/mo | $45/mo |
| Entry plan | Standard | Mini |
| Paid annually | — | — |
| Price checked | 21 Sept 2026 | 21 Sept 2026 |
| Pricing model | Free trial | Free plan |
| Free plan | No | Yes |
| Category | Customer Support | Customer Support |
| Around since | 2011 | 2015 |
Every price here was read from the vendor's own pricing page, most recently on 21 Sept 2026. Entry tier only — vendors change pricing without notice.
Help Scout vs Crisp, answered
- Is Help Scout cheaper than Crisp?
- Yes. Help Scout starts at $25 a month against Crisp's $45, 44% less.
- Do Help Scout or Crisp have a free plan?
- Crisp publishes an ongoing free plan; Help Scout does not.
- What is the difference between Help Scout and Crisp?
- Help Scout: Shared inbox with no ticket numbers exposed to customers, plus docs and in-app messaging. Long favoured by teams who want support to feel personal. Crisp: Live chat, chatbot, help centre and shared inbox on flat per-workspace pricing rather than per seat — good economics for small teams.
