Help Scout vs Crisp
Both sit in customer support. Here is how they differ on the things you can actually check.
Help Scout
helpscout.com
Shared inbox with no ticket numbers exposed to customers, plus docs and in-app messaging. Long favoured by teams who want support to feel personal.
Customer Support
Visit Help ScoutCrisp
crisp.chat
Live chat, chatbot, help centre and shared inbox on flat per-workspace pricing rather than per seat — good economics for small teams.
Free planCustomer Support
Visit Crisp| Help Scout | Crisp | |
|---|---|---|
| Entry price | $50/mo | $45/mo |
| Pricing model | Free trial | Free plan |
| Free plan | No | Yes |
| Category | Customer Support | Customer Support |
| Around since | 2011 | 2015 |
Prices are indicative entry-tier figures, not verified quotes. Both vendors change pricing without notice.