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Front vs Help Scout
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: both start at the same $25 a month — Front on Starter, Help Scout on Standard. Both figures were read from the vendors' own pricing pages on the dates shown below.
Front
front.com
Collaborative inbox for email, SMS and social that keeps individual identities — used well beyond support, in operations and account management.
Customer Support
Visit FrontHelp Scout
helpscout.com
Shared inbox with no ticket numbers exposed to customers, plus docs and in-app messaging. Long favoured by teams who want support to feel personal.
Customer Support
Visit Help Scout| Front | Help Scout | |
|---|---|---|
| Entry price | $25/mo | $25/mo |
| Entry plan | Starter | Standard |
| Paid annually | $25/mo | — |
| Price checked | 21 Sept 2026 | 21 Sept 2026 |
| Pricing model | Free trial | Free trial |
| Free plan | No | No |
| Category | Customer Support | Customer Support |
| Around since | 2013 | 2011 |
Every price here was read from the vendor's own pricing page, most recently on 21 Sept 2026. Entry tier only — vendors change pricing without notice.
Front vs Help Scout, answered
- Is Front cheaper than Help Scout?
- Neither. Both start at $25 a month at the entry tier.
- Do Front or Help Scout have a free plan?
- Neither publishes an ongoing free plan. Check each vendor for a trial.
- What is the difference between Front and Help Scout?
- Front: Collaborative inbox for email, SMS and social that keeps individual identities — used well beyond support, in operations and account management. Help Scout: Shared inbox with no ticket numbers exposed to customers, plus docs and in-app messaging. Long favoured by teams who want support to feel personal.
