Front vs Help Scout
Both sit in customer support. Here is how they differ on the things you can actually check.
Front
front.com
Collaborative inbox for email, SMS and social that keeps individual identities — used well beyond support, in operations and account management.
Customer Support
Visit FrontHelp Scout
helpscout.com
Shared inbox with no ticket numbers exposed to customers, plus docs and in-app messaging. Long favoured by teams who want support to feel personal.
Customer Support
Visit Help Scout| Front | Help Scout | |
|---|---|---|
| Entry price | $19/mo | $50/mo |
| Pricing model | Free trial | Free trial |
| Free plan | No | No |
| Category | Customer Support | Customer Support |
| Around since | 2013 | 2011 |
Prices are indicative entry-tier figures, not verified quotes. Both vendors change pricing without notice.