Front vs Intercom
Both sit in customer support. Here is how they differ on the things you can actually check.
Front
front.com
Collaborative inbox for email, SMS and social that keeps individual identities — used well beyond support, in operations and account management.
Customer Support
Visit FrontIntercom
intercom.com
Live chat, help centre, product tours and Fin — an AI agent that resolves a large share of conversations before a human sees them. Priced per seat plus per resolution.
Customer Support
Visit Intercom| Front | Intercom | |
|---|---|---|
| Entry price | $19/mo | $29/mo |
| Pricing model | Free trial | Free trial |
| Free plan | No | No |
| Category | Customer Support | Customer Support |
| Around since | 2013 | 2011 |
Prices are indicative entry-tier figures, not verified quotes. Both vendors change pricing without notice.