Front vs Intercom
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: Intercom starts $6 a month cheaper than Front ($19 against $25, 24% less) on its Essential tier. Both figures were read from the vendors' own pricing pages on the dates shown below.
Front
front.com
Collaborative inbox for email, SMS and social that keeps individual identities — used well beyond support, in operations and account management.
Intercom
intercom.com
Live chat, help centre, product tours and Fin — an AI agent that resolves a large share of conversations before a human sees them. Priced per seat plus per resolution.
| Front | Intercom | |
|---|---|---|
| Entry price | $25/mo | $19/mo |
| Entry plan | Starter | Essential |
| Paid annually | $25/mo | $19/mo |
| Price checked | 21 Sept 2026 | 21 Sept 2026 |
| Pricing model | Free trial | Free trial |
| Free plan | No | No |
| Category | Customer Support | Customer Support |
| Around since | 2013 | 2011 |
Every price here was read from the vendor's own pricing page, most recently on 21 Sept 2026. Entry tier only — vendors change pricing without notice.
Front vs Intercom, answered
- Is Front cheaper than Intercom?
- No — Intercom is the cheaper entry point, at $19 a month against Front's $25, 24% less. Intercom's figure is its annual rate — the vendor publishes no month-to-month price we could read.
- Do Front or Intercom have a free plan?
- Neither publishes an ongoing free plan. Check each vendor for a trial.
- What is the difference between Front and Intercom?
- Front: Collaborative inbox for email, SMS and social that keeps individual identities — used well beyond support, in operations and account management. Intercom: Live chat, help centre, product tours and Fin — an AI agent that resolves a large share of conversations before a human sees them. Priced per seat plus per resolution.
