Intercom vs Zendesk
Both sit in customer support. Here is how they differ on the things you can actually check.
Intercom
intercom.com
Live chat, help centre, product tours and Fin — an AI agent that resolves a large share of conversations before a human sees them. Priced per seat plus per resolution.
Customer Support
Visit IntercomZendesk
zendesk.com
Omnichannel ticketing across email, chat, voice and social with heavy reporting, routing and SLA tooling. The default for larger support organisations.
Customer Support
Visit Zendesk| Intercom | Zendesk | |
|---|---|---|
| Entry price | $29/mo | $19/mo |
| Pricing model | Free trial | Free trial |
| Free plan | No | No |
| Category | Customer Support | Customer Support |
| Around since | 2011 | 2007 |
Prices are indicative entry-tier figures, not verified quotes. Both vendors change pricing without notice.