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Zendesk vs Chatwoot
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: both start at the same $19 a month — Zendesk on Support Team, Chatwoot on Startups. Both figures were read from the vendors' own pricing pages on the dates shown below.
Zendesk
zendesk.com
Omnichannel ticketing across email, chat, voice and social with heavy reporting, routing and SLA tooling. The default for larger support organisations.
Customer Support
Visit ZendeskChatwoot
chatwoot.com
Omnichannel support platform released under an open licence — run it on your own servers for free, or take the hosted plan.
Free planCustomer Support
Visit Chatwoot| Zendesk | Chatwoot | |
|---|---|---|
| Entry price | $19/mo | $19/mo |
| Entry plan | Support Team | Startups |
| Paid annually | $19/mo | — |
| Price checked | 19 Oct 2026 | 19 Oct 2026 |
| Pricing model | Free trial | Free plan |
| Free plan | No | Yes |
| Category | Customer Support | Customer Support |
| Around since | 2007 | 2017 |
Every price here was read from the vendor's own pricing page, most recently on 19 Oct 2026. Entry tier only — vendors change pricing without notice.
Zendesk vs Chatwoot, answered
- Is Zendesk cheaper than Chatwoot?
- Neither. Both start at $19 a month at the entry tier.
- Do Zendesk or Chatwoot have a free plan?
- Chatwoot publishes an ongoing free plan; Zendesk does not.
- What is the difference between Zendesk and Chatwoot?
- Zendesk: Omnichannel ticketing across email, chat, voice and social with heavy reporting, routing and SLA tooling. The default for larger support organisations. Chatwoot: Omnichannel support platform released under an open licence — run it on your own servers for free, or take the hosted plan.
