Zendesk vs Chatwoot
Both sit in customer support. Here is how they differ on the things you can actually check.
Zendesk
zendesk.com
Omnichannel ticketing across email, chat, voice and social with heavy reporting, routing and SLA tooling. The default for larger support organisations.
Customer Support
Visit ZendeskChatwoot
chatwoot.com
Omnichannel support platform released under an open licence — run it on your own servers for free, or take the hosted plan.
Free planCustomer Support
Visit Chatwoot| Zendesk | Chatwoot | |
|---|---|---|
| Entry price | $19/mo | $19/mo |
| Pricing model | Free trial | Free plan |
| Free plan | No | Yes |
| Category | Customer Support | Customer Support |
| Around since | 2007 | 2017 |
Prices are indicative entry-tier figures, not verified quotes. Both vendors change pricing without notice.