Help Scout vs Chatwoot
Both sit in customer support. Here is how they differ on the things you can actually check.
Help Scout
helpscout.com
Shared inbox with no ticket numbers exposed to customers, plus docs and in-app messaging. Long favoured by teams who want support to feel personal.
Customer Support
Visit Help ScoutChatwoot
chatwoot.com
Omnichannel support platform released under an open licence — run it on your own servers for free, or take the hosted plan.
Free planCustomer Support
Visit Chatwoot| Help Scout | Chatwoot | |
|---|---|---|
| Entry price | $50/mo | $19/mo |
| Pricing model | Free trial | Free plan |
| Free plan | No | Yes |
| Category | Customer Support | Customer Support |
| Around since | 2011 | 2017 |
Prices are indicative entry-tier figures, not verified quotes. Both vendors change pricing without notice.