vs
Help Scout vs Chatwoot
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: Chatwoot starts $6 a month cheaper than Help Scout ($19 against $25, 24% less) on its Startups tier. Both figures were read from the vendors' own pricing pages on the dates shown below.
Help Scout
helpscout.com
Shared inbox with no ticket numbers exposed to customers, plus docs and in-app messaging. Long favoured by teams who want support to feel personal.
Customer Support
Visit Help ScoutChatwoot
chatwoot.com
Omnichannel support platform released under an open licence — run it on your own servers for free, or take the hosted plan.
Free planCustomer Support
Visit Chatwoot| Help Scout | Chatwoot | |
|---|---|---|
| Entry price | $25/mo | $19/mo |
| Entry plan | Standard | Startups |
| Paid annually | — | — |
| Price checked | 21 Sept 2026 | 21 Sept 2026 |
| Pricing model | Free trial | Free plan |
| Free plan | No | Yes |
| Category | Customer Support | Customer Support |
| Around since | 2011 | 2017 |
Every price here was read from the vendor's own pricing page, most recently on 21 Sept 2026. Entry tier only — vendors change pricing without notice.
Help Scout vs Chatwoot, answered
- Is Help Scout cheaper than Chatwoot?
- No — Chatwoot is the cheaper entry point, at $19 a month against Help Scout's $25, 24% less.
- Do Help Scout or Chatwoot have a free plan?
- Chatwoot publishes an ongoing free plan; Help Scout does not.
- What is the difference between Help Scout and Chatwoot?
- Help Scout: Shared inbox with no ticket numbers exposed to customers, plus docs and in-app messaging. Long favoured by teams who want support to feel personal. Chatwoot: Omnichannel support platform released under an open licence — run it on your own servers for free, or take the hosted plan.
