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Chatwoot vs Intercom
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: both start at the same $19 a month — Chatwoot on Startups, Intercom on Essential. Both figures were read from the vendors' own pricing pages on the dates shown below.
Chatwoot
chatwoot.com
Omnichannel support platform released under an open licence — run it on your own servers for free, or take the hosted plan.
Free planCustomer Support
Visit ChatwootIntercom
intercom.com
Live chat, help centre, product tours and Fin — an AI agent that resolves a large share of conversations before a human sees them. Priced per seat plus per resolution.
Customer Support
Visit Intercom| Chatwoot | Intercom | |
|---|---|---|
| Entry price | $19/mo | $19/mo |
| Entry plan | Startups | Essential |
| Paid annually | — | $19/mo |
| Price checked | 21 Sept 2026 | 21 Sept 2026 |
| Pricing model | Free plan | Free trial |
| Free plan | Yes | No |
| Category | Customer Support | Customer Support |
| Around since | 2017 | 2011 |
Every price here was read from the vendor's own pricing page, most recently on 21 Sept 2026. Entry tier only — vendors change pricing without notice.
Chatwoot vs Intercom, answered
- Is Chatwoot cheaper than Intercom?
- Neither. Both start at $19 a month at the entry tier.
- Do Chatwoot or Intercom have a free plan?
- Chatwoot publishes an ongoing free plan; Intercom does not.
- What is the difference between Chatwoot and Intercom?
- Chatwoot: Omnichannel support platform released under an open licence — run it on your own servers for free, or take the hosted plan. Intercom: Live chat, help centre, product tours and Fin — an AI agent that resolves a large share of conversations before a human sees them. Priced per seat plus per resolution.
