Chatwoot vs Freshdesk
Both sit in customer support. Here is how they differ on the things you can actually check.
Chatwoot
chatwoot.com
Omnichannel support platform released under an open licence — run it on your own servers for free, or take the hosted plan.
Free planCustomer Support
Visit ChatwootFreshdesk
freshworks.com
Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a free tier that covers small teams properly.
Free planCustomer Support
Visit Freshdesk| Chatwoot | Freshdesk | |
|---|---|---|
| Entry price | $19/mo | $15/mo |
| Pricing model | Free plan | Free plan |
| Free plan | Yes | Yes |
| Category | Customer Support | Customer Support |
| Around since | 2017 | 2010 |
Prices are indicative entry-tier figures, not verified quotes. Both vendors change pricing without notice.