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Chatwoot vs Freshdesk
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: both start at the same $19 a month — Chatwoot on Startups, Freshdesk on Growth. Both figures were read from the vendors' own pricing pages on the dates shown below.
Chatwoot
chatwoot.com
Omnichannel support platform released under an open licence — run it on your own servers for free, or take the hosted plan.
Free planCustomer Support
Visit ChatwootFreshdesk
freshworks.com
Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a free tier that covers small teams properly.
Free planCustomer Support
Visit Freshdesk| Chatwoot | Freshdesk | |
|---|---|---|
| Entry price | $19/mo | $19/mo |
| Entry plan | Startups | Growth |
| Paid annually | — | $19/mo |
| Price checked | 21 Sept 2026 | 21 Sept 2026 |
| Pricing model | Free plan | Free plan |
| Free plan | Yes | Yes |
| Category | Customer Support | Customer Support |
| Around since | 2017 | 2010 |
Every price here was read from the vendor's own pricing page, most recently on 21 Sept 2026. Entry tier only — vendors change pricing without notice.
Chatwoot vs Freshdesk, answered
- Is Chatwoot cheaper than Freshdesk?
- Neither. Both start at $19 a month at the entry tier.
- Do Chatwoot or Freshdesk have a free plan?
- Both do. Chatwoot and Freshdesk each publish an ongoing free tier rather than a time-limited trial.
- What is the difference between Chatwoot and Freshdesk?
- Chatwoot: Omnichannel support platform released under an open licence — run it on your own servers for free, or take the hosted plan. Freshdesk: Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a free tier that covers small teams properly.
