Gorgias vs Zendesk
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: Gorgias starts $9 a month cheaper than Zendesk ($10 against $19, 47% less) on its Starter tier. Both figures were read from the vendors' own pricing pages on the dates shown below.
Gorgias
gorgias.com
Support tool for e-commerce that shows order data, refunds and subscription state inside the ticket, with automation for repetitive order questions.
Zendesk
zendesk.com
Omnichannel ticketing across email, chat, voice and social with heavy reporting, routing and SLA tooling. The default for larger support organisations.
| Gorgias | Zendesk | |
|---|---|---|
| Entry price | $10/mo | $19/mo |
| Entry plan | Starter | Support Team |
| Paid annually | — | $19/mo |
| Price checked | 21 Sept 2026 | 21 Sept 2026 |
| Pricing model | Free trial | Free trial |
| Free plan | No | No |
| Category | Customer Support | Customer Support |
| Around since | 2015 | 2007 |
Every price here was read from the vendor's own pricing page, most recently on 21 Sept 2026. Entry tier only — vendors change pricing without notice.
Gorgias vs Zendesk, answered
- Is Gorgias cheaper than Zendesk?
- Yes. Gorgias starts at $10 a month against Zendesk's $19, 47% less. Zendesk's figure is its annual rate — the vendor publishes no month-to-month price we could read.
- Do Gorgias or Zendesk have a free plan?
- Neither publishes an ongoing free plan. Check each vendor for a trial.
- What is the difference between Gorgias and Zendesk?
- Gorgias: Support tool for e-commerce that shows order data, refunds and subscription state inside the ticket, with automation for repetitive order questions. Zendesk: Omnichannel ticketing across email, chat, voice and social with heavy reporting, routing and SLA tooling. The default for larger support organisations.
