Gorgias vs Help Scout
Both sit in customer support. Here is how they differ on the things you can actually check.
Gorgias
gorgias.com
Support tool for e-commerce that shows order data, refunds and subscription state inside the ticket, with automation for repetitive order questions.
Customer Support
Visit GorgiasHelp Scout
helpscout.com
Shared inbox with no ticket numbers exposed to customers, plus docs and in-app messaging. Long favoured by teams who want support to feel personal.
Customer Support
Visit Help Scout| Gorgias | Help Scout | |
|---|---|---|
| Entry price | $10/mo | $50/mo |
| Pricing model | Free trial | Free trial |
| Free plan | No | No |
| Category | Customer Support | Customer Support |
| Around since | 2015 | 2011 |
Prices are indicative entry-tier figures, not verified quotes. Both vendors change pricing without notice.