Intercom vs Front
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: Intercom starts $6 a month cheaper than Front ($19 against $25, 24% less) on its Essential tier. Both figures were read from the vendors' own pricing pages on the dates shown below.
Intercom
intercom.com
Live chat, help centre, product tours and Fin — an AI agent that resolves a large share of conversations before a human sees them. Priced per seat plus per resolution.
Front
front.com
Collaborative inbox for email, SMS and social that keeps individual identities — used well beyond support, in operations and account management.
| Intercom | Front | |
|---|---|---|
| Entry price | $19/mo | $25/mo |
| Entry plan | Essential | Starter |
| Paid annually | $19/mo | $25/mo |
| Price checked | 21 Sept 2026 | 21 Sept 2026 |
| Pricing model | Free trial | Free trial |
| Free plan | No | No |
| Category | Customer Support | Customer Support |
| Around since | 2011 | 2013 |
Every price here was read from the vendor's own pricing page, most recently on 21 Sept 2026. Entry tier only — vendors change pricing without notice.
Intercom vs Front, answered
- Is Intercom cheaper than Front?
- Yes. Intercom starts at $19 a month against Front's $25, 24% less. Intercom's figure is its annual rate — the vendor publishes no month-to-month price we could read.
- Do Intercom or Front have a free plan?
- Neither publishes an ongoing free plan. Check each vendor for a trial.
- What is the difference between Intercom and Front?
- Intercom: Live chat, help centre, product tours and Fin — an AI agent that resolves a large share of conversations before a human sees them. Priced per seat plus per resolution. Front: Collaborative inbox for email, SMS and social that keeps individual identities — used well beyond support, in operations and account management.
