Freshdesk vs Robylon
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: Freshdesk starts $6 a month cheaper than Robylon ($19 against $25, 24% less) on its Growth tier. Paying annually takes Robylon to $22/mo (12% off). Both figures were read from the vendors' own pricing pages on the dates shown below.
Freshdesk
freshworks.com
Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a free tier that covers small teams properly.
Robylon
robylon.ai
AI agents answer customers in a website chat widget, drawing on a knowledge base you load and taking actions such as looking up an order. Paid plans add email and WhatsApp, and the Business plan adds phone calls and connections to Zendesk, Freshdesk and Zoho Desk. It works on its own or alongside an existing help desk, hands escalations to people in its own inbox, and connects to Slack, Microsoft Teams and Google Sheets. Plans are priced by AI credits rather than seats: the free plan includes 300 credits a month, about 40 conversations, and seats for human agents are an add-on.
| Freshdesk | Robylon | |
|---|---|---|
| Entry price | $19/mo | $25/mo |
| Entry plan | Growth | Pro |
| Paid annually | $19/mo | $22/mosave 12% |
| Price checked | 21 Sept 2026 | 9 Oct 2026 |
| Pricing model | Free plan | Free plan |
| Free plan | Yes | Yes |
| Category | Customer Support | Customer Support |
| Around since | 2010 | — |
Every price here was read from the vendor's own pricing page, most recently on 9 Oct 2026. Entry tier only — vendors change pricing without notice.
Freshdesk vs Robylon, answered
- Is Freshdesk cheaper than Robylon?
- Yes. Freshdesk starts at $19 a month against Robylon's $25, 24% less. Freshdesk's figure is its annual rate — the vendor publishes no month-to-month price we could read.
- Do Freshdesk or Robylon have a free plan?
- Both do. Freshdesk and Robylon each publish an ongoing free tier rather than a time-limited trial.
- What is the difference between Freshdesk and Robylon?
- Freshdesk: Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a free tier that covers small teams properly. Robylon: AI agents answer customers in a website chat widget, drawing on a knowledge base you load and taking actions such as looking up an order. Paid plans add email and WhatsApp, and the Business plan adds phone calls and connections to Zendesk, Freshdesk and Zoho Desk. It works on its own or alongside an existing help desk, hands escalations to people in its own inbox, and connects to Slack, Microsoft Teams and Google Sheets. Plans are priced by AI credits rather than seats: the free plan includes 300 credits a month, about 40 conversations, and seats for human agents are an add-on.
- Which one is cheaper paid annually?
- Freshdesk, at $19 a month against Robylon's $22. Freshdesk's $19 is already its annual rate — it publishes no month-to-month price, while Robylon drops to $22 a month paid yearly (12% off).
