Help Scout vs Robylon
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: both start at the same $25 a month — Help Scout on Standard, Robylon on Pro. Paying annually takes Robylon to $22/mo (12% off). Both figures were read from the vendors' own pricing pages on the dates shown below.
Help Scout
helpscout.com
Shared inbox with no ticket numbers exposed to customers, plus docs and in-app messaging. Long favoured by teams who want support to feel personal.
Robylon
robylon.ai
AI agents answer customers in a website chat widget, drawing on a knowledge base you load and taking actions such as looking up an order. Paid plans add email and WhatsApp, and the Business plan adds phone calls and connections to Zendesk, Freshdesk and Zoho Desk. It works on its own or alongside an existing help desk, hands escalations to people in its own inbox, and connects to Slack, Microsoft Teams and Google Sheets. Plans are priced by AI credits rather than seats: the free plan includes 300 credits a month, about 40 conversations, and seats for human agents are an add-on.
| Help Scout | Robylon | |
|---|---|---|
| Entry price | $25/mo | $25/mo |
| Entry plan | Standard | Pro |
| Paid annually | — | $22/mosave 12% |
| Price checked | 21 Sept 2026 | 9 Oct 2026 |
| Pricing model | Free trial | Free plan |
| Free plan | No | Yes |
| Category | Customer Support | Customer Support |
| Around since | 2011 | — |
Every price here was read from the vendor's own pricing page, most recently on 9 Oct 2026. Entry tier only — vendors change pricing without notice.
Help Scout vs Robylon, answered
- Is Help Scout cheaper than Robylon?
- Neither. Both start at $25 a month at the entry tier.
- Do Help Scout or Robylon have a free plan?
- Robylon publishes an ongoing free plan; Help Scout does not.
- What is the difference between Help Scout and Robylon?
- Help Scout: Shared inbox with no ticket numbers exposed to customers, plus docs and in-app messaging. Long favoured by teams who want support to feel personal. Robylon: AI agents answer customers in a website chat widget, drawing on a knowledge base you load and taking actions such as looking up an order. Paid plans add email and WhatsApp, and the Business plan adds phone calls and connections to Zendesk, Freshdesk and Zoho Desk. It works on its own or alongside an existing help desk, hands escalations to people in its own inbox, and connects to Slack, Microsoft Teams and Google Sheets. Plans are priced by AI credits rather than seats: the free plan includes 300 credits a month, about 40 conversations, and seats for human agents are an add-on.
- Which one is cheaper paid annually?
- Robylon, at $22 a month against Help Scout's $25. Help Scout publishes no annual discount we could read, so it stays at $25, while Robylon drops to $22 a month paid yearly (12% off).
