Freshdesk vs Zendesk
Both sit in customer support. Here is how they differ on the things you can actually check.
Freshdesk
freshworks.com
Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a free tier that covers small teams properly.
Free planCustomer Support
Visit FreshdeskZendesk
zendesk.com
Omnichannel ticketing across email, chat, voice and social with heavy reporting, routing and SLA tooling. The default for larger support organisations.
Customer Support
Visit Zendesk| Freshdesk | Zendesk | |
|---|---|---|
| Entry price | $15/mo | $19/mo |
| Pricing model | Free plan | Free trial |
| Free plan | Yes | No |
| Category | Customer Support | Customer Support |
| Around since | 2010 | 2007 |
Prices are indicative entry-tier figures, not verified quotes. Both vendors change pricing without notice.