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Front vs Freshdesk
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: Freshdesk starts $6 a month cheaper than Front ($19 against $25, 24% less) on its Growth tier. Both figures were read from the vendors' own pricing pages on the dates shown below.
Front
front.com
Collaborative inbox for email, SMS and social that keeps individual identities — used well beyond support, in operations and account management.
Customer Support
Visit FrontFreshdesk
freshworks.com
Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a free tier that covers small teams properly.
Free planCustomer Support
Visit Freshdesk| Front | Freshdesk | |
|---|---|---|
| Entry price | $25/mo | $19/mo |
| Entry plan | Starter | Growth |
| Paid annually | $25/mo | $19/mo |
| Price checked | 21 Sept 2026 | 21 Sept 2026 |
| Pricing model | Free trial | Free plan |
| Free plan | No | Yes |
| Category | Customer Support | Customer Support |
| Around since | 2013 | 2010 |
Every price here was read from the vendor's own pricing page, most recently on 21 Sept 2026. Entry tier only — vendors change pricing without notice.
Front vs Freshdesk, answered
- Is Front cheaper than Freshdesk?
- No — Freshdesk is the cheaper entry point, at $19 a month against Front's $25, 24% less. Freshdesk's figure is its annual rate — the vendor publishes no month-to-month price we could read.
- Do Front or Freshdesk have a free plan?
- Freshdesk publishes an ongoing free plan; Front does not.
- What is the difference between Front and Freshdesk?
- Front: Collaborative inbox for email, SMS and social that keeps individual identities — used well beyond support, in operations and account management. Freshdesk: Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a free tier that covers small teams properly.
