Help Scout vs Freshdesk
Both sit in customer support. Here is how they differ on the things you can actually check.
Help Scout
helpscout.com
Shared inbox with no ticket numbers exposed to customers, plus docs and in-app messaging. Long favoured by teams who want support to feel personal.
Customer Support
Visit Help ScoutFreshdesk
freshworks.com
Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a free tier that covers small teams properly.
Free planCustomer Support
Visit Freshdesk| Help Scout | Freshdesk | |
|---|---|---|
| Entry price | $50/mo | $15/mo |
| Pricing model | Free trial | Free plan |
| Free plan | No | Yes |
| Category | Customer Support | Customer Support |
| Around since | 2011 | 2010 |
Prices are indicative entry-tier figures, not verified quotes. Both vendors change pricing without notice.