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Freshdesk vs Chatwoot
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: both start at the same $19 a month — Freshdesk on Growth, Chatwoot on Startups. Both figures were read from the vendors' own pricing pages on the dates shown below.
Freshdesk
freshworks.com
Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a free tier that covers small teams properly.
Free planCustomer Support
Visit FreshdeskChatwoot
chatwoot.com
Omnichannel support platform released under an open licence — run it on your own servers for free, or take the hosted plan.
Free planCustomer Support
Visit Chatwoot| Freshdesk | Chatwoot | |
|---|---|---|
| Entry price | $19/mo | $19/mo |
| Entry plan | Growth | Startups |
| Paid annually | $19/mo | — |
| Price checked | 21 Sept 2026 | 21 Sept 2026 |
| Pricing model | Free plan | Free plan |
| Free plan | Yes | Yes |
| Category | Customer Support | Customer Support |
| Around since | 2010 | 2017 |
Every price here was read from the vendor's own pricing page, most recently on 21 Sept 2026. Entry tier only — vendors change pricing without notice.
Freshdesk vs Chatwoot, answered
- Is Freshdesk cheaper than Chatwoot?
- Neither. Both start at $19 a month at the entry tier.
- Do Freshdesk or Chatwoot have a free plan?
- Both do. Freshdesk and Chatwoot each publish an ongoing free tier rather than a time-limited trial.
- What is the difference between Freshdesk and Chatwoot?
- Freshdesk: Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a free tier that covers small teams properly. Chatwoot: Omnichannel support platform released under an open licence — run it on your own servers for free, or take the hosted plan.
