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Chatwoot vs Help Scout
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: Chatwoot starts $6 a month cheaper than Help Scout ($19 against $25, 24% less) on its Startups tier. Both figures were read from the vendors' own pricing pages on the dates shown below.
Chatwoot
chatwoot.com
Omnichannel support platform released under an open licence — run it on your own servers for free, or take the hosted plan.
Free planCustomer Support
Visit ChatwootHelp Scout
helpscout.com
Shared inbox with no ticket numbers exposed to customers, plus docs and in-app messaging. Long favoured by teams who want support to feel personal.
Customer Support
Visit Help Scout| Chatwoot | Help Scout | |
|---|---|---|
| Entry price | $19/mo | $25/mo |
| Entry plan | Startups | Standard |
| Paid annually | — | — |
| Price checked | 21 Sept 2026 | 21 Sept 2026 |
| Pricing model | Free plan | Free trial |
| Free plan | Yes | No |
| Category | Customer Support | Customer Support |
| Around since | 2017 | 2011 |
Every price here was read from the vendor's own pricing page, most recently on 21 Sept 2026. Entry tier only — vendors change pricing without notice.
Chatwoot vs Help Scout, answered
- Is Chatwoot cheaper than Help Scout?
- Yes. Chatwoot starts at $19 a month against Help Scout's $25, 24% less.
- Do Chatwoot or Help Scout have a free plan?
- Chatwoot publishes an ongoing free plan; Help Scout does not.
- What is the difference between Chatwoot and Help Scout?
- Chatwoot: Omnichannel support platform released under an open licence — run it on your own servers for free, or take the hosted plan. Help Scout: Shared inbox with no ticket numbers exposed to customers, plus docs and in-app messaging. Long favoured by teams who want support to feel personal.
