Chatwoot vs Help Scout
Both sit in customer support. Here is how they differ on the things you can actually check.
Chatwoot
chatwoot.com
Omnichannel support platform released under an open licence — run it on your own servers for free, or take the hosted plan.
Free planCustomer Support
Visit ChatwootHelp Scout
helpscout.com
Shared inbox with no ticket numbers exposed to customers, plus docs and in-app messaging. Long favoured by teams who want support to feel personal.
Customer Support
Visit Help Scout| Chatwoot | Help Scout | |
|---|---|---|
| Entry price | $19/mo | $50/mo |
| Pricing model | Free plan | Free trial |
| Free plan | Yes | No |
| Category | Customer Support | Customer Support |
| Around since | 2017 | 2011 |
Prices are indicative entry-tier figures, not verified quotes. Both vendors change pricing without notice.