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Freshdesk vs Gorgias
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: Gorgias starts $9 a month cheaper than Freshdesk ($10 against $19, 47% less) on its Starter tier. Both figures were read from the vendors' own pricing pages on the dates shown below.
Freshdesk
freshworks.com
Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a free tier that covers small teams properly.
Free planCustomer Support
Visit FreshdeskGorgias
gorgias.com
Support tool for e-commerce that shows order data, refunds and subscription state inside the ticket, with automation for repetitive order questions.
Customer Support
Visit Gorgias| Freshdesk | Gorgias | |
|---|---|---|
| Entry price | $19/mo | $10/mo |
| Entry plan | Growth | Starter |
| Paid annually | $19/mo | — |
| Price checked | 21 Sept 2026 | 21 Sept 2026 |
| Pricing model | Free plan | Free trial |
| Free plan | Yes | No |
| Category | Customer Support | Customer Support |
| Around since | 2010 | 2015 |
Every price here was read from the vendor's own pricing page, most recently on 21 Sept 2026. Entry tier only — vendors change pricing without notice.
Freshdesk vs Gorgias, answered
- Is Freshdesk cheaper than Gorgias?
- No — Gorgias is the cheaper entry point, at $10 a month against Freshdesk's $19, 47% less. Freshdesk's figure is its annual rate — the vendor publishes no month-to-month price we could read.
- Do Freshdesk or Gorgias have a free plan?
- Freshdesk publishes an ongoing free plan; Gorgias does not.
- What is the difference between Freshdesk and Gorgias?
- Freshdesk: Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a free tier that covers small teams properly. Gorgias: Support tool for e-commerce that shows order data, refunds and subscription state inside the ticket, with automation for repetitive order questions.
