Help Scout vs Gorgias
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: Gorgias starts $15 a month cheaper than Help Scout ($10 against $25, 60% less) on its Starter tier. Both figures were read from the vendors' own pricing pages on the dates shown below.
Help Scout
helpscout.com
Shared inbox with no ticket numbers exposed to customers, plus docs and in-app messaging. Long favoured by teams who want support to feel personal.
Gorgias
gorgias.com
Support tool for e-commerce that shows order data, refunds and subscription state inside the ticket, with automation for repetitive order questions.
| Help Scout | Gorgias | |
|---|---|---|
| Entry price | $25/mo | $10/mo |
| Entry plan | Standard | Starter |
| Paid annually | — | — |
| Price checked | 21 Sept 2026 | 21 Sept 2026 |
| Pricing model | Free trial | Free trial |
| Free plan | No | No |
| Category | Customer Support | Customer Support |
| Around since | 2011 | 2015 |
Every price here was read from the vendor's own pricing page, most recently on 21 Sept 2026. Entry tier only — vendors change pricing without notice.
Help Scout vs Gorgias, answered
- Is Help Scout cheaper than Gorgias?
- No — Gorgias is the cheaper entry point, at $10 a month against Help Scout's $25, 60% less.
- Do Help Scout or Gorgias have a free plan?
- Neither publishes an ongoing free plan. Check each vendor for a trial.
- What is the difference between Help Scout and Gorgias?
- Help Scout: Shared inbox with no ticket numbers exposed to customers, plus docs and in-app messaging. Long favoured by teams who want support to feel personal. Gorgias: Support tool for e-commerce that shows order data, refunds and subscription state inside the ticket, with automation for repetitive order questions.
