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Intercom vs Freshdesk
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: both start at the same $19 a month — Intercom on Essential, Freshdesk on Growth. Both figures were read from the vendors' own pricing pages on the dates shown below.
Intercom
intercom.com
Live chat, help centre, product tours and Fin — an AI agent that resolves a large share of conversations before a human sees them. Priced per seat plus per resolution.
Customer Support
Visit IntercomFreshdesk
freshworks.com
Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a free tier that covers small teams properly.
Free planCustomer Support
Visit Freshdesk| Intercom | Freshdesk | |
|---|---|---|
| Entry price | $19/mo | $19/mo |
| Entry plan | Essential | Growth |
| Paid annually | $19/mo | $19/mo |
| Price checked | 21 Sept 2026 | 21 Sept 2026 |
| Pricing model | Free trial | Free plan |
| Free plan | No | Yes |
| Category | Customer Support | Customer Support |
| Around since | 2011 | 2010 |
Every price here was read from the vendor's own pricing page, most recently on 21 Sept 2026. Entry tier only — vendors change pricing without notice.
Intercom vs Freshdesk, answered
- Is Intercom cheaper than Freshdesk?
- Neither. Both start at $19 a month at the entry tier.
- Do Intercom or Freshdesk have a free plan?
- Freshdesk publishes an ongoing free plan; Intercom does not.
- What is the difference between Intercom and Freshdesk?
- Intercom: Live chat, help centre, product tours and Fin — an AI agent that resolves a large share of conversations before a human sees them. Priced per seat plus per resolution. Freshdesk: Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a free tier that covers small teams properly.
