Crisp vs Help Scout
Both sit in customer support. Here is how they differ on the things you can actually check.
Crisp
crisp.chat
Live chat, chatbot, help centre and shared inbox on flat per-workspace pricing rather than per seat — good economics for small teams.
Free planCustomer Support
Visit CrispHelp Scout
helpscout.com
Shared inbox with no ticket numbers exposed to customers, plus docs and in-app messaging. Long favoured by teams who want support to feel personal.
Customer Support
Visit Help Scout| Crisp | Help Scout | |
|---|---|---|
| Entry price | $45/mo | $50/mo |
| Pricing model | Free plan | Free trial |
| Free plan | Yes | No |
| Category | Customer Support | Customer Support |
| Around since | 2015 | 2011 |
Prices are indicative entry-tier figures, not verified quotes. Both vendors change pricing without notice.