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Freshdesk vs Tidio
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: Freshdesk starts $5.17 a month cheaper than Tidio ($19 against $24.17, 21% less) on its Growth tier. Both figures were read from the vendors' own pricing pages on the dates shown below.
Freshdesk
freshworks.com
Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a free tier that covers small teams properly.
Free planCustomer Support
Visit FreshdeskTidio
tidio.com
Live chat with a visual chatbot builder and an AI agent, packaged for e-commerce and small service businesses.
Free planCustomer Support
Visit Tidio| Freshdesk | Tidio | |
|---|---|---|
| Entry price | $19/mo | $24.17/mo |
| Entry plan | Growth | Starter |
| Paid annually | $19/mo | $24.17/mo |
| Price checked | 21 Sept 2026 | 21 Sept 2026 |
| Pricing model | Free plan | Free plan |
| Free plan | Yes | Yes |
| Category | Customer Support | Customer Support |
| Around since | 2010 | 2013 |
Every price here was read from the vendor's own pricing page, most recently on 21 Sept 2026. Entry tier only — vendors change pricing without notice.
Freshdesk vs Tidio, answered
- Is Freshdesk cheaper than Tidio?
- Yes. Freshdesk starts at $19 a month against Tidio's $24.17, 21% less. Freshdesk's figure is its annual rate — the vendor publishes no month-to-month price we could read.
- Do Freshdesk or Tidio have a free plan?
- Both do. Freshdesk and Tidio each publish an ongoing free tier rather than a time-limited trial.
- What is the difference between Freshdesk and Tidio?
- Freshdesk: Freshworks' help desk — shared inbox, automations, knowledge base and SLA management, with a free tier that covers small teams properly. Tidio: Live chat with a visual chatbot builder and an AI agent, packaged for e-commerce and small service businesses.
