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Help Scout vs Tidio
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: Tidio starts $0.83 a month cheaper than Help Scout ($24.17 against $25) on its Starter tier. Both figures were read from the vendors' own pricing pages on the dates shown below.
Help Scout
helpscout.com
Shared inbox with no ticket numbers exposed to customers, plus docs and in-app messaging. Long favoured by teams who want support to feel personal.
Customer Support
Visit Help ScoutTidio
tidio.com
Live chat with a visual chatbot builder and an AI agent, packaged for e-commerce and small service businesses.
Free planCustomer Support
Visit Tidio| Help Scout | Tidio | |
|---|---|---|
| Entry price | $25/mo | $24.17/mo |
| Entry plan | Standard | Starter |
| Paid annually | — | $24.17/mo |
| Price checked | 21 Sept 2026 | 21 Sept 2026 |
| Pricing model | Free trial | Free plan |
| Free plan | No | Yes |
| Category | Customer Support | Customer Support |
| Around since | 2011 | 2013 |
Every price here was read from the vendor's own pricing page, most recently on 21 Sept 2026. Entry tier only — vendors change pricing without notice.
Help Scout vs Tidio, answered
- Is Help Scout cheaper than Tidio?
- No — Tidio is the cheaper entry point, at $24.17 a month against Help Scout's $25.
- Do Help Scout or Tidio have a free plan?
- Tidio publishes an ongoing free plan; Help Scout does not.
- What is the difference between Help Scout and Tidio?
- Help Scout: Shared inbox with no ticket numbers exposed to customers, plus docs and in-app messaging. Long favoured by teams who want support to feel personal. Tidio: Live chat with a visual chatbot builder and an AI agent, packaged for e-commerce and small service businesses.
