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Intercom vs Tidio
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: Intercom starts $5.17 a month cheaper than Tidio ($19 against $24.17, 21% less) on its Essential tier. Both figures were read from the vendors' own pricing pages on the dates shown below.
Intercom
intercom.com
Live chat, help centre, product tours and Fin — an AI agent that resolves a large share of conversations before a human sees them. Priced per seat plus per resolution.
Customer Support
Visit IntercomTidio
tidio.com
Live chat with a visual chatbot builder and an AI agent, packaged for e-commerce and small service businesses.
Free planCustomer Support
Visit Tidio| Intercom | Tidio | |
|---|---|---|
| Entry price | $19/mo | $24.17/mo |
| Entry plan | Essential | Starter |
| Paid annually | $19/mo | $24.17/mo |
| Price checked | 21 Sept 2026 | 21 Sept 2026 |
| Pricing model | Free trial | Free plan |
| Free plan | No | Yes |
| Category | Customer Support | Customer Support |
| Around since | 2011 | 2013 |
Every price here was read from the vendor's own pricing page, most recently on 21 Sept 2026. Entry tier only — vendors change pricing without notice.
Intercom vs Tidio, answered
- Is Intercom cheaper than Tidio?
- Yes. Intercom starts at $19 a month against Tidio's $24.17, 21% less. Intercom's figure is its annual rate — the vendor publishes no month-to-month price we could read.
- Do Intercom or Tidio have a free plan?
- Tidio publishes an ongoing free plan; Intercom does not.
- What is the difference between Intercom and Tidio?
- Intercom: Live chat, help centre, product tours and Fin — an AI agent that resolves a large share of conversations before a human sees them. Priced per seat plus per resolution. Tidio: Live chat with a visual chatbot builder and an AI agent, packaged for e-commerce and small service businesses.
