Intercom vs Chatwoot
Both sit in customer support. Here is how they differ on the things you can actually check.
Intercom
intercom.com
Live chat, help centre, product tours and Fin — an AI agent that resolves a large share of conversations before a human sees them. Priced per seat plus per resolution.
Customer Support
Visit IntercomChatwoot
chatwoot.com
Omnichannel support platform released under an open licence — run it on your own servers for free, or take the hosted plan.
Free planCustomer Support
Visit Chatwoot| Intercom | Chatwoot | |
|---|---|---|
| Entry price | $29/mo | $19/mo |
| Pricing model | Free trial | Free plan |
| Free plan | No | Yes |
| Category | Customer Support | Customer Support |
| Around since | 2011 | 2017 |
Prices are indicative entry-tier figures, not verified quotes. Both vendors change pricing without notice.