Robylon vs Help Scout
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: both start at the same $25 a month — Robylon on Pro, Help Scout on Standard. Paying annually takes Robylon to $22/mo (12% off). Both figures were read from the vendors' own pricing pages on the dates shown below.
Robylon
robylon.ai
AI agents answer customers in a website chat widget, drawing on a knowledge base you load and taking actions such as looking up an order. Paid plans add email and WhatsApp, and the Business plan adds phone calls and connections to Zendesk, Freshdesk and Zoho Desk. It works on its own or alongside an existing help desk, hands escalations to people in its own inbox, and connects to Slack, Microsoft Teams and Google Sheets. Plans are priced by AI credits rather than seats: the free plan includes 300 credits a month, about 40 conversations, and seats for human agents are an add-on.
Help Scout
helpscout.com
Shared inbox with no ticket numbers exposed to customers, plus docs and in-app messaging. Long favoured by teams who want support to feel personal.
| Robylon | Help Scout | |
|---|---|---|
| Entry price | $25/mo | $25/mo |
| Entry plan | Pro | Standard |
| Paid annually | $22/mosave 12% | — |
| Price checked | 9 Oct 2026 | 21 Sept 2026 |
| Pricing model | Free plan | Free trial |
| Free plan | Yes | No |
| Category | Customer Support | Customer Support |
| Around since | — | 2011 |
Every price here was read from the vendor's own pricing page, most recently on 9 Oct 2026. Entry tier only — vendors change pricing without notice.
Robylon vs Help Scout, answered
- Is Robylon cheaper than Help Scout?
- Neither. Both start at $25 a month at the entry tier.
- Do Robylon or Help Scout have a free plan?
- Robylon publishes an ongoing free plan; Help Scout does not.
- What is the difference between Robylon and Help Scout?
- Robylon: AI agents answer customers in a website chat widget, drawing on a knowledge base you load and taking actions such as looking up an order. Paid plans add email and WhatsApp, and the Business plan adds phone calls and connections to Zendesk, Freshdesk and Zoho Desk. It works on its own or alongside an existing help desk, hands escalations to people in its own inbox, and connects to Slack, Microsoft Teams and Google Sheets. Plans are priced by AI credits rather than seats: the free plan includes 300 credits a month, about 40 conversations, and seats for human agents are an add-on. Help Scout: Shared inbox with no ticket numbers exposed to customers, plus docs and in-app messaging. Long favoured by teams who want support to feel personal.
- Which one is cheaper paid annually?
- Robylon, at $22 a month against Help Scout's $25. Robylon drops to $22 a month paid yearly (12% off), while Help Scout publishes no annual discount we could read, so it stays at $25.
