Intercom vs Crisp
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: Intercom starts $26 a month cheaper than Crisp ($19 against $45, 58% less) on its Essential tier. Both figures were read from the vendors' own pricing pages on the dates shown below.
Intercom
intercom.com
Live chat, help centre, product tours and Fin — an AI agent that resolves a large share of conversations before a human sees them. Priced per seat plus per resolution.
Crisp
crisp.chat
Live chat, chatbot, help centre and shared inbox on flat per-workspace pricing rather than per seat — good economics for small teams.
| Intercom | Crisp | |
|---|---|---|
| Entry price | $19/mo | $45/mo |
| Entry plan | Essential | Mini |
| Paid annually | $19/mo | — |
| Price checked | 21 Sept 2026 | 21 Sept 2026 |
| Pricing model | Free trial | Free plan |
| Free plan | No | Yes |
| Category | Customer Support | Customer Support |
| Around since | 2011 | 2015 |
Every price here was read from the vendor's own pricing page, most recently on 21 Sept 2026. Entry tier only — vendors change pricing without notice.
Intercom vs Crisp, answered
- Is Intercom cheaper than Crisp?
- Yes. Intercom starts at $19 a month against Crisp's $45, 58% less. Intercom's figure is its annual rate — the vendor publishes no month-to-month price we could read.
- Do Intercom or Crisp have a free plan?
- Crisp publishes an ongoing free plan; Intercom does not.
- What is the difference between Intercom and Crisp?
- Intercom: Live chat, help centre, product tours and Fin — an AI agent that resolves a large share of conversations before a human sees them. Priced per seat plus per resolution. Crisp: Live chat, chatbot, help centre and shared inbox on flat per-workspace pricing rather than per seat — good economics for small teams.
