Intercom vs Gorgias
Both sit in customer support. Here is how they differ on the things you can actually check.
On price: Gorgias starts $9 a month cheaper than Intercom ($10 against $19, 47% less) on its Starter tier. Both figures were read from the vendors' own pricing pages on the dates shown below.
Intercom
intercom.com
Live chat, help centre, product tours and Fin — an AI agent that resolves a large share of conversations before a human sees them. Priced per seat plus per resolution.
Gorgias
gorgias.com
Support tool for e-commerce that shows order data, refunds and subscription state inside the ticket, with automation for repetitive order questions.
| Intercom | Gorgias | |
|---|---|---|
| Entry price | $19/mo | $10/mo |
| Entry plan | Essential | Starter |
| Paid annually | $19/mo | — |
| Price checked | 21 Sept 2026 | 21 Sept 2026 |
| Pricing model | Free trial | Free trial |
| Free plan | No | No |
| Category | Customer Support | Customer Support |
| Around since | 2011 | 2015 |
Every price here was read from the vendor's own pricing page, most recently on 21 Sept 2026. Entry tier only — vendors change pricing without notice.
Intercom vs Gorgias, answered
- Is Intercom cheaper than Gorgias?
- No — Gorgias is the cheaper entry point, at $10 a month against Intercom's $19, 47% less. Intercom's figure is its annual rate — the vendor publishes no month-to-month price we could read.
- Do Intercom or Gorgias have a free plan?
- Neither publishes an ongoing free plan. Check each vendor for a trial.
- What is the difference between Intercom and Gorgias?
- Intercom: Live chat, help centre, product tours and Fin — an AI agent that resolves a large share of conversations before a human sees them. Priced per seat plus per resolution. Gorgias: Support tool for e-commerce that shows order data, refunds and subscription state inside the ticket, with automation for repetitive order questions.
