Zendesk
zendesk.com
The ticketing incumbent
An AI phone receptionist that answers calls, takes messages and books appointments
An AI phone receptionist for small businesses such as restaurants, dental practices, salons, clinics, gyms and plumbers. It answers inbound calls at any hour using the instructions, approved FAQs and escalation rules the business sets: it collects caller details, takes messages and takeaway orders, books appointments through calendar and booking integrations including Google Calendar, Calendly, Cal.com, Square Appointments, Phorest, Open Dental and ResDiary, routes calls and sends a summary of each one. Agents are multilingual, an existing number can be forwarded to it, and the Growth plan adds transfers to a person. Plans are sized by included call minutes, with extra-minute packs and no automatic overage, and each starts with a 7-day free trial with no setup fee or contract. It is sold only to businesses, from Dublin, Ireland, and its founder is Mariano Rodriguez.
Free trial available
Trial length and card requirement are set by the vendor.
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